Ju 29 Privacy Policy — Your Data Is Safe With Us

This Privacy Policy applies to all online services provided by ju 29 (https://ju29.net). By using our website or mobile app, you are deemed to have accepted the terms of this Privacy Policy.

Ju 29 believes your personal data belongs to you. We only collect information that is strictly necessary to deliver our services. Collecting excessive or irrelevant data goes against our principles.

This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. Should this policy change at any time, we will notify you in a timely manner.

Various types of information are collected when you register and use the ju 29 platform. Full details are provided below:

We collect information directly from you and through automated technologies (cookies, log files). The KYC process may also require a copy of your government-issued ID or passport.

Ju 29 uses your data only for the purposes listed below. It is never used for any other purpose, and it is never shared with third parties without your consent.

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To process bets, handle payments, distribute bonuses, and provide VIP benefits.
• Customer Support: To handle complaints, answer queries, and provide support.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Obligations: To comply with regulatory requirements and prevent money laundering.
• Service Improvement: To analyze the user experience and improve the platform.
• Contact: To send you important updates, promotional offers, and notifications (only with your consent).

We never sell your data to advertisers. Your information is used solely to improve ju 29's services and deliver the best experience to you.

Ju 29 does not sell or rent your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the minimum necessary information is shared with payment providers such as bKash, Nagad, and Rocket to complete transactions.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Service Providers: Data may be shared with trusted partners supporting our technology infrastructure, cybersecurity, or customer service — strictly under confidentiality agreements.
• Fraud Prevention: Relevant information may be shared with appropriate agencies to prevent fraudulent activity.

In each of the above cases, we ensure that only the necessary information is shared and that the receiving party also adheres to appropriate security standards.

Ju 29 uses the latest technology to keep your data secure. Our security framework is outlined below:

• SSL/TLS Encryption: Every connection to the website is protected by 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser's address bar.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Encrypted Storage: All sensitive data stored on our servers is kept in an encrypted state.
• Regular Security Audits: Our systems are regularly tested by independent third-party security experts.
• Access Control: Only authorized personnel can access your data, and every access is logged.
• Firewall & DDoS Protection: Advanced firewalls and DDoS protection are in place to defend against cyber attacks.

Please note that no online transmission can be guaranteed 100% secure. Keep your account password strong and never share it with anyone.

Ju 29 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

As a ju 29 platform user, you have the following rights over your own data:

• Right to Know: You can request to see what personal data we hold about you.
• Right to Rectification: You may request that any incorrect or incomplete information be corrected.
• Right to Erasure: Under certain circumstances, you may request deletion of your data (where no legal obligation requires its retention).
• Data Portability: You can export your data in a readable, portable format.
• Right to Restrict Processing: You can object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise any of these rights, email us at support@ju29.net. We aim to respond within 15 business days.

Ju 29 retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the full duration your account is active, and for 5 years after it is closed.
• Financial Transaction Records: At least 7 years, as required by law.
• KYC Documents: For the period required by applicable legal obligations.
• Customer Support Communications: 3 years after a dispute is resolved.
• Cookies & Analytics Data: 90 days to 2 years, depending on the type.

Once the retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

Ju 29 is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

If we discover that a minor has opened an account, that account will be immediately closed and all associated data deleted. If you believe your child is using our platform, please contact us at support@ju29.net.

Ju 29 may update this Privacy Policy from time to time. For any significant changes, you will be notified in advance by email or platform notification.

If you continue using the platform after any changes take effect, you will be considered to have accepted the updated policy. We recommend checking this page regularly.

• The date of each update will be noted at the top of this page.
• Previous versions are superseded as soon as a new version is published.
• If you do not agree to the updated policy, you may request to close your account.